Shipping policy
Shipping & Delivery
Free Tracked Shipping on All Products
LixaNext offers free tracked shipping on all products.
We work with DHL Express, PostNord, Early Bird, and other trusted carriers to make our deliveries as fast and smooth as possible.
You will receive an automatic order confirmation once your order has been placed. When your package has been shipped, you will also receive an email containing delivery and tracking information. If you cannot find the email in your inbox, please check your spam folder or other email folders.
You can use your tracking number to follow your order through our tracking system.
Your package will be delivered to your mailbox or outside your door. If delivery to your address is not possible, the package will be sent to the nearest collection point, and you will be notified by email or SMS.
Processing and Delivery Times
We have a processing time of 1–3 business days to carry out a quality check and carefully pack your products before they are shipped.
After quality control and packaging, your order will be shipped with tracked delivery. The estimated delivery time is 5–14 business days.
Products containing a separate battery or power bank may require a special shipping method, which may result in a longer delivery time of 10–20 business days.
All our products are packed and shipped directly from our own warehouse in Asia. This allows us to offer high-quality products at competitive prices.
No customs duties apply to orders within the EU.
Please allow up to 20 business days before contacting customer support regarding a missing delivery.
If you have any questions about your delivery, please contact our customer support team at:
Important Information
We aim to deliver orders within the estimated delivery times stated above. However, delivery dates cannot be guaranteed, as deliveries are handled by third-party carriers.
Orders are processed in accordance with our Terms and Conditions.
We cannot change the shipping address for orders that have already been shipped.
Damaged Shipments
If your product or shipment is damaged during transit, you should report the damage to the carrier as soon as possible, usually through the collection point or directly to the carrier.
Visible damage should be reported at the time you receive the package.
Hidden damage should be reported within 5 days of receiving the package.
If shipping damage is not reported within the specified timeframe, it may affect your ability to make a compensation claim, as it may become difficult to determine when and how the damage occurred.