Privacy Policy

Last updated: March 22, 2025

LixaNext operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience (collectively, the “Services”). LixaNext is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is collected, used, and shared as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified in such a way that it can no longer reasonably be linked to a specific person.

Depending on how you use our Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card numbers, debit card numbers, account details, payment information, transaction details, payment methods, and payment confirmations.

• Account information, including usernames, passwords, security questions, preferences, and settings.

• Transaction information, including products you view, add to your cart, save as favorites, purchase, return, exchange, or cancel, as well as information about previous transactions.

• Communications with us, including information you provide when contacting our customer support.

• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

• Usage information, including information about how and when you use or navigate our Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example when you create an account, visit or use our Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.

• From our service providers, when we engage them to provide certain technical services or when they collect or process personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide our Services, process payments, manage and deliver orders, remember your preferences and products you are interested in, send communications about your account, manage purchases, returns, exchanges, and other transactions, and create and manage your account.

• Marketing and advertising. We may use your personal information for marketing and advertising purposes, including sending promotional materials via email, SMS, or post, and displaying advertisements for our products or services on our website or other websites.

• Security and fraud prevention. We use your personal information to verify accounts, provide a secure payment and shopping experience, and detect, investigate, and address suspected fraudulent, illegal, or harmful activity.

• Communicating with you. We use your personal information to provide customer support, respond to your questions, and maintain our customer relationship.

• Legal reasons. We may use your personal information to comply with applicable laws and legal processes and to protect our rights and Services.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy. This may include:

• Shopify, suppliers, and other third parties that perform services on our behalf, including IT services, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners that assist us with marketing and advertising.

• Third parties when you have provided instructions or consent, for example to deliver products to you or through your use of social media and login services.

• Companies within our corporate group.

• In connection with a business transfer, merger, bankruptcy, or where required by law.

Our Relationship with Shopify

The Services are powered by Shopify, which may collect and process personal information about your use of our store in order to provide and improve the Services.

Information you provide may be transferred to and shared with Shopify and other third parties, including in countries outside the country where you reside, when necessary to provide and improve the Services.

We may also use certain advanced Shopify features that use data from your interactions with our store, other merchants, and Shopify.

Third-Party Websites and Links

Our Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not controlled by us, you should review their privacy and security policies.

We are not responsible for the privacy, security, or content of such external websites.

Children's Personal Information

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority under the laws applicable where the child resides.

If you are a parent or guardian of a child who has provided personal information to us, you may contact us to request that the information be deleted.

Security and Retention of Your Information

No security measure is completely secure, and we therefore cannot guarantee absolute security.

How long we retain your personal information depends on various factors, including whether the information is needed to manage your account, provide our Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have the following rights:

• Right of access/information – you may request information about the personal information we hold about you.

• Right to deletion – you may request that we delete your personal information.

• Right to correction – you may request that inaccurate personal information be corrected.

• Right to data portability – under certain circumstances, you may request a copy of your personal information or ask for it to be transferred to another party.

• Manage communication preferences – you may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

If you live in the United Kingdom or the European Economic Area (EEA), you may also, depending on applicable law, have the right to:

• Object to or restrict the processing of your personal information.

• Withdraw your consent where processing is based on consent.

You may exercise your rights by contacting us using the contact details below.

We may need to verify your identity before processing your request.

Complaints

If you have concerns or complaints about how we process your personal information, you are welcome to contact us.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

International Transfers

We may transfer, store, and process your personal information in countries other than the country where you reside.

If we transfer personal information outside the EEA or the United Kingdom, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example due to changes in our business, practices, or applicable laws.

The updated Privacy Policy will be published on this website, and the “Last updated” date will be changed when necessary.

Contact

If you have any questions about how we handle your personal information or about this Privacy Policy, or if you wish to exercise any of your rights, you can contact us at:

Email: support@lixanext.com

Address:
Eklanda Back 106
431 49 Mölndal
Sweden